EDATT icon

An Automated Assistant for General Practice

Primary Care's #1 chatbot, EDATT, helps NHS organisations balance healthcare demand through patient empowerment and digital enablement.



Fully compliant accredited NHS supplier

NHS Digital
Approved Supplier

Crown Commercial Service

Cyber Essentials

GDPR Compliant

NHS Digital DSP Toolkit

Free up capacity with automated signposting and patient self-service.

Empower patients with SMART navigation. Allow your digital support assistant to capture, redirect and solve complex patient queries reducing your workload by 20%.

Custom avatars

Add a friendly face to your digital support assistant to aid patient engagement and increase adoption.

Meet Kaprice, Sully, Mali and friends...
Personable, memorable, helpful.

Who will you create?

Utilise existing digital tools

Built to integrate with all telephony systems, website suppliers, online consultation and self-booking platforms.

Solve complex queries

Your locally trained digital support assistant can understand and handle complex admin queries.

Expand self-referrals

Automate community and ARRS signposting to reduce demand coming into General Practice.

Personalised patient support

Bespoke pathways giving patients the support they need to get online and access health and care services.

Not just a supplier.

A trusted digital partner of GP surgeries, PCNs, ICBs and the NHS since 2009.


Partner satisfaction score

100% of EDATT partners would recommend the EDATT chatbot to other GP surgeries.


less call queuing

Halve telephone queue times by introducing automated signposting and support for patients to adopt and utilise self-service tools.


NHS App uptake

Increase uptake and usage of the NHS App. Reduce DNAs, increase digital cancellations, online prescription orders and access to medical records with personalised support for patients.


active patients served

Launched in 2023, EDATT is live and supporting patients across the whole of the UK.

Reducing barriers in over 60 languages.

Improve patient access and experience whilst reducing health inequalities with natural language processing, language detection and dynamic translation.

Dynamic Translation

Offer automated patient support in 60+ languages leveraging NLP and language detection with Microsoft AI integration.

Advanced Analytics

Track and evidence access improvement with this first-of-its-kind access dashboard powered by Primary Care Analytics

Don't take our word for it.

Digital & Transformation Lead

FANTASTIC product and the whole process was exemplary of how digital tools should be rolled out in the NHS!

Hughenden Valley Surgeries

Love the type option! I just asked a question and got an answer with a form for me to submit 👍

Tudor Lodge Surgery

Helped me do what I needed to do without having to contact the surgery, very quick and easy to use.

London Road Surgery

Straight forward and easy to use. I've just ordered my prescription online for the first time. Thank you!!

GP Partner

The benefits we experience continue to increase but most importantly for us, my reception team are happier!!

Westongrove Partnership

Didn't know I could book appointments on the NHS App. Very straight forward/ prompt without having to queue 😊

Reception Manager

Thank you Hanley Consulting, EDATT is a must for all practices...you just have to look at the data, you would be silly not to have it 🤍

Operations Manager
South West London

Not only did the product stand out as a 'must have' product, the genuine care for the practice to succeed surpassed any interaction I have had with other consultancies and suppliers.

Practice Manager

My staff can focus on the tasks they should be focusing on and with a much lower volume of calls coming through, they can answer calls more effectively and patients are much less frustrated as they're getting through quicker.

Digital & Transformation Lead

One of the most remarkable aspects of our partnership with Hanley Consulting has been the continuous support following the EDATT launch

Managing Partner

Delivery was exceptional and required little from my practices - a breath of fresh air. Thank you Hanley Consulting. Not just a smooth implementation but a product we saw results immediately with.

PCN Manager

The implementation phase, often regarded as a challenging period, was incredibly smooth due to the dedication and meticulous planning of the Hanley Consulting team.

Stay tuned &
up to date.

Receive exciting product news and NHS Primary Care updates from the team behind EDATT.

Start freeing up valuable capacity at your practice now with the EDATT automated assistant.

Join over 200
GP surgeries, register below.